How To Fix Bad Customer Service
B2B Customer Service | 4 min read | Published November 17, 2016
How to Fix Bad Customer Service Experiences
We've all been on the other side of the phone before when a company has completely dropped the ball. Whether they forgot about our ticket, shipped us the wrong product, or refused to issue a refund; these experiences are very real and memorable. Positive reviews are great, but simply put negative reviews are more influential and memorable to potential customers when evaluating their purchasing options (especially in the B2B industry). So how can companies go about fixing bad customer service experiences? Here are some "how tos" that will give you a good chance of smoothing over these situations… In short, there are several ways to fix a bad customer service situation but arguably the best way is to prevent them from happening altogether. Make sure your company has the right customer support software solution and offer training to employees on how to diffuse situations. If you're stuck on how to do the latter, listen to calls and review correspondence with companies who offer support solutions. Many of these companies take support very seriously (we sure do!) because it's their lifeblood and they are a good example for displaying timely and thorough customer support.
About TeamSupport
We're a B2B customer support software company built to strengthen customer relationships.
Try TeamSupport
No risk, no credit card required, 14 day free trial.
How To Fix Bad Customer Service
Source: https://www.teamsupport.com/blog/how-to-fix-bad-customer-service-situations
Posted by: bynumablued.blogspot.com
0 Response to "How To Fix Bad Customer Service"
Post a Comment